Returns

Our Return Policy

For merchandise returned within 30 days of delivery date, a refund will be issued to the original form of payment at the original selling price.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Do you offer returns on sale items?

Yes, we do. Make sure to follow our procedures above on returning items and a full refund will be given.

 

How do I start a return?

To start a return, you can contact us at return@sistinestudio.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@sistinestudio.com.

 

What do I do if my item is damaged?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Can I exchange my item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Need additional help?

Please contact Customer Care at support@sistinestudio.com. We understand that lagging customer service is the absolute worst thing to deal with. We've made sure that your issues will be attended to within 12 hours of your email request.